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  2. Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Membership

  • How do I contact you?
  • How do I join?
  • How do I change my personal information?
  • How do I view or change my communication channel?
  • How do I sign in?
  • How do I cancel my membership?
See all 7 articles

Surveys

  • Why am I being asked the same questions in surveys I have already answered in “Match me to surveys” or my Profile?
  • When will I receive credit for completing a survey?
  • How do I get more surveys?

Rewards

  • How do I link my PayPal account to my profile?
  • How long will it take to receive my e‑gift card?
  • Can I cancel my reward order?
  • Can I withdraw PayPal funds into my M-PESA account?
  • Can I withdraw my PayPal funds into my bank account?
  • How long will it take to receive my mobile top-up funds?
See all 8 articles

Referrals

  • How much do I earn per successful referral?
  • How and when are referral payments made?
  • What are the requirements for a valid referral?
  • How do I share my unique referral link?

Personal Information

  • How do I request the personal data you hold about me?
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